Frequently Asked Questions

All patterns are delivered as digital PDF files. Each PDF includes the full-size pattern (split across pages if needed), a small intact image for easy resizing, and any project notes. Most devices can open PDFs automatically.

Right after checkout, you’ll see your download links on the confirmation page, and you’ll also receive them by email. If you created an account during checkout, you can re-download your files anytime from your Downloads section.

Please check your spam or promotions folders and make sure the email address you entered during checkout is correct. If the email still isn’t there, reach out through the Contact page and I’ll resend the files.

No — all patterns are digital downloads. Nothing is shipped physically.

Yes. Your files remain available in your Living Sun Glass account for as long as the product stays in the shop.

Make sure your printer is set to Actual Size or 100% scale, and not set to Fit to Page. The included small reference image can be scaled to any size you need.

I’m no longer able to offer resizing, but every PDF includes a small intact version of the design so you can enlarge or reduce it easily.

Most patterns will include SVG options in the future. Great news — SVGs are coming! I’m in the process of creating SVG files for all of my existing patterns and expect to start adding them to the shop in 2026. If an SVG becomes available for a specific pattern, you’ll see it listed on that product’s page.

After purchasing, you’ll receive an email prompting you to create or log into your Learning Account. Your courses will appear in your Training Library inside your My Learning dashboard.

There is no time limit. You have ongoing access for as long as the site and course materials remain available.

Yes. Any project taught in a video includes its pattern, available directly inside the Training Library.

Some workshops were recorded live. The chat was part of the original live session and is not included in the replay.

Every training area includes a way to contact me. You’re also welcome to send a message through the Contact page anytime.

If you are selling finished stained glass pieces made with my designs, you will need a Commercial License. For personal use, display pieces, gifts, and hobby work, the included Hobby License is all you need.

Hobby License (included):
• For personal use and gifts
• No selling of finished pieces
• No redistribution of the digital file

Commercial License (upgrade):
• Allows selling finished stained glass pieces made by hand
• Applies only to physical stained glass
• Does not allow selling digital files, templates, or SVGs
• Does not allow redistributing or teaching from one purchased copy

Yes. You can purchase the upgrade anytime if you decide to sell your finished work.

Yes — as long as each student purchases their own copy of the pattern or book. Photocopying or sharing files is not permitted.

Small construction adjustments (line smoothing, minor reinforcement changes, etc.) are fine. Creating derivative digital files or selling altered versions is not permitted.

All prices are listed and charged in Canadian dollars (CAD).

You can pay using credit or debit cards (securely processed through Stripe), or PayPal. Free items never require payment details.

Because patterns and digital course materials are downloadable, and video courses provide immediate access, digital products are non-refundable. If you run into an issue, please contact me — I’ll always do my best to help.

Yes! You can find free patterns and guides on the Free Resources page and through the newsletter.

Add the free item to your cart and complete checkout. If your cart only contains free items, you won’t be asked for payment information. Downloads will be delivered just like regular digital purchases.