Frequently Asked Questions

All of my patterns are in PDF format. Most computers already have software to open PDF files but if yours does not, you can download a copy of Adobe Acrobat Reader DC free here.

Once you've gone through the checkout, the confirmation page indicating that your order processed will provide links to download the pattern(s) right away. You will also receive an email containing the links to download the item(s) later.

All patterns are sold as PDF files which can be downloaded right after purchase. Nothing will be send via standard post.

I no longer offer the resizing of patterns as time doesn't permit me to keep up with this, and still create new designs and videos. You will however find a small scale intact image of the pattern included on the second page of the pattern file. This is included so that you may scale the pattern to any size you need.

The commercial license is available for anyone selling artwork or pieces made from my designs. It is not needed if you are making the item for yourself or as a gift. Please read details about the general use of my patterns and Licensing Policy here.

The first time you purchase video trainings (ex. courses, workshops, video tutorials) you will be prompted (via email) to created a site login. From then on, anytime you wish to access the training, simply click the login option from the menu at the top of this site. Once logged in, you will have access to the training portal where all the videos are housed.

There is no time limit on your access to the videos. This means that you'll have access for the lifetime of the site. 

Any projects covered in the videos will include the patterns needed to make the project. They will be accessible in the same place as the videos.

The workshops are from live recordings. Any reference to commenting in the chat was from the time of the recording and is no longer accessible. Questions can always be submitted to me by email.

My email address is indicated in all video training areas to facilitate easy access to help. I am always happy to assist you with your questions about the projects or techniques.

If you are locked out of the training portal, visit the login/registration page where you can click "I have forgotten my password".

If you never logged out of the training portal but have forgotten your password, you can visit the "My Account" page and create a new password there.

Should you need further assistance, always feel free to contact me at info@livingsunglass.com.

The store is setup in Canadian dollars (CAD). You can checkout using any currency however the transaction will be processed in CAD.

If you would like to preview the prices in your currency, please make a selection selection below. The prices displayed will change to the selection you make however the transaction will still be processed in CAD.

We use PayPal for all of our payments. PayPal offers a range of payment methods including credit and debit cards, your PayPal balance and more, and you don’t need a PayPal account to checkout either.

For all of our free items, no payment details are requested.

Yes. Starting in June 2022, I'll be adding some free patterns to the site. You can find my free stained glass patterns here.

Patterns are added to the store as they are created. The best way to keep track of new releases is to join my email list to get notifications.

Simply add the free item to your cart and go through the checkout. If your cart only contains free items, no payment details are needed to complete the checkout. Please see other FAQ's above for answers to questions about access to specific products types (ex. patterns.)